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returns and exchanges

Returns -

If the order is not right for any reason, feel free to contact me at info@onachan.com.

Please return it insured and pre-paid (sorry no CODs). The jewelry must arrive unworn, in same sold condition, with the original packaging and with the receipt - within 14 days of receiving the order.   

It would also be helpful to let me know why the piece wasn't right for you.  A quick note is greatly appreciated.  

I will process returns as soon as they are received and will send an email confirmation. Due to credit card cycles, it may take 2-10 days for the refund to post to your account.

 

Exchanges -

Please contact me with all exchanges at info@onachan.com with your feedback and the piece you prefer.  

Like the returns please exchange the piece within 14 days of receiving it.  The jewelry must arrive unworn, in the same sold condition, in the original packaging and receipt.