Shipping and Returns


Shipping is free in Canada and USA for all orders over $100.  All packages is sent via Canada Post with tracking....If for any reason your package is returned to us we will re-shipped to you.    

It's important that you are happy with your jewelry.  If you are unhappy with your purchase - I will gladly give you a refund, credit or repair so long as they are unworn, undamaged and in a original condition - Do to hygienic reasons earrings are are not refundable.

Return the pieces back in the same package you received them in.

The customer will be responsible for return shipping. A tracking number is recommended.

Items purchased as a gift may only be exchanged for store credit.  Custom orders and sale items are final sale.

Refunds will be  credited automatically to your original payment method.
Sometimes, refund processing take longer than we like however, if you haven’t received a refund yet, check your bank account, then contact your credit card company. There is often some processing time before a refund is posted.

Should you have any concerns, suggestions or simply interested to say "Hello" contact us at ona@onachan.com.  I look forward to hearing from you. 

Send all returns or exchanges to:

Ona Chan Jewelry
3003 W 14th Ave
Vancouver BC
V6K 2X7 Canada
604 862 4609