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Shipping and Returns


All Shipping and Returns are free.  

It is very important to me that you are happy with your jewelry.   If you are unhappy with your purchase - I will gladly give you a refund, credit or repair.  

Return the pieces back in the same package you received them in.  Contact us at info@onachan.com and I will email you a prepaid postage for your package.

Sometimes, refund processing take longer than we like however a credit will automatically be applied to your original payment method.

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ona@onachan.com.

Should you have any concerns, suggestions or simply interested to say "Hello" contact us at info@onachan.com.  I look forward to hearing from you.