Free Shipping in Canada and USA

Shipping and Returns


All Shipping and Returns are free.  

Should you have any concerns, please contact us at info@onachan.com.  

It is appreciated to receive notification within within 14 days if you are unhappy with your purchase and would like a refund.  After 14 days we are happy to offer an exchange or credit towards your next purchase.

For all returns or exchanges please send them in the same condition that you received it including original packaging.

Contact us at info@onachan.com with how to proceed.

Please note, refunds processed do take time and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

It may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again later, then contact your credit card company. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ona@onachan.com.

Ona Chan / Returns and Exchanges
3003 W 14th Ave.
Vancouver, BC
Canada V6K 2X7

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.